Remote Diagnostics
Telemetry and alarms surface faults and performance drift from afar, before a problem becomes a site visit — or a shutdown.
Service & O&M
Service Hub Remote Monitoring and O&M
Remote diagnostics, maintenance workflows, incident response, training, warranty support, and CRM-ready operating records for long-duration mine infrastructure support.
Overview
The Operating Layer Behind TellCo Product Deployments
Service Hub is the layer that keeps everything else working after the install crew leaves — monitoring, maintenance, warranty, training, and field-service accountability for every TellCo platform on site.
For mining customers, it closes the gap between installation and long-term usefulness by giving local partners, remote teams, and management a clearer operating record.
Features
What Service Hub Runs
Maintenance Workflows
Defined service routines, escalation paths, spares planning, and incident records keep every asset on a maintenance rhythm.
Training and Records
Operator handover, local technician training, warranty boundaries, and CRM-ready service history in one place.
Benefits
Why Continuity Protects the Investment
Someone Always Owns It
Clear answers to who watches, who responds, and how issues get recorded once commissioning ends.
Diagnose Before Dispatch
Remote data explains the fault first, so the right person and parts go to site once, not twice.
A Record That Holds Up
Operating history backs warranty claims, maintenance reviews, investor reporting, and expansion cases.
Partners Who Can Maintain It
Training and routines let local teams hold quality across remote, multi-site fleets, with Swiss-led discipline.
Mine Applications
Where Service Hub Operates
Installed AssetsMonitoring and records for deployed platforms.
Regional ServiceCoordination between field teams and remote experts.
DashboardsOperating visibility for management and partners.
Warranty SupportRecords that clarify performance and issue history.
TrainingLocal operator and technician enablement.
Investor ReportingEvidence for finance and ESG conversations.
Incident ResponseEscalation routines for urgent support needs.
Expansion PlanningData that informs repeat deployments.
TellCo's Unique Value Proposition
Service Hub Keeps Infrastructure Useful After Installation
TellCo's Service Hub makes monitoring and O&M part of the product platform from the beginning, so customers know how the asset will be operated, maintained, reported, and supported.
That is especially valuable for remote mine sites where the cost of poor follow-through can be higher than the cost of the equipment itself.
Build the Service Layer Before Deployment
TellCo helps define monitoring, records, training, and O&M responsibilities before assets arrive on site.